Refund and Return Policy

• Refunds will be issued only if items are returned in their original, unused condition and in good order.

• Customers must request refunds via email at heather@arthursknittingbusiness.co.uk within 14 days of receipt of the product.

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
   

Product Disclaimer

• Due to variations in dye lots, yarn colors may differ slightly from their appearance in photographs displayed on our website. Customers acknowledge this as a natural characteristic of the product.

• The knitting accessories shown in the product photographs may differ in brand/appearance depending on the stock available at the time however, they will be of the same value to ensure that you are not paying the same price for lower quality materials/products.

Order Cancellation Rights

• We reserve the right to refuse or cancel any order within 14 days for any reason, including but not limited to product unavailability, pricing errors, or suspected misuse.

• If an order is canceled by Arthur's Knitting Business, a full refund will be issued
   

Order Processing and Shipping

• Orders will be processed and shipped within 7–10 working days.

• If stock is available and the order is ready, it may be dispatched sooner.

• We are not responsible for delays caused by external factors, such as courier issues, weather conditions or customs processing.

 

Liability for Lost or Damaged Parcels

• Once orders are dispatched, responsibility for lost or damaged parcels lies with the courier service.

• Customers must file claims directly with the courier for compensation or resolution.

• Please ensure the shipping address provided at checkout is correct, as we are not liable for orders lost due to incorrect details.